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Executive Director – Orthopedic Institute Operations- AdventHealth Orlando – FT
Location Address: 601 East Rollins Street
Top Reasons to work at AdventHealth Orlando
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift: Full Time – 8a – 5p – M-F
You will be responsible for:
The Executive Director of the Orthopedic Institute Operations supports the development and execution of system-wide Institute strategies for their areas of responsibility, which is comprised of all aspects of Orthopedic/MSK Surgical and non-surgical comprehensive care. This position reports directly to the Vice President for the Orthopedic/MSK Institute. The Executive Director works closely with the other system Institutes (Cancer, Cardiovascular, Neuroscience, Digestive Health and Transplant) as well as with Senior Institute leadership to execute strategic plans and plays an integral role in providing the tools and information needed to make strategic decisions. The scope of oversight is division-wide while creating partnerships and alignment for the national inventory of care continuum services within Advent Health.
In support of the Orthopedic/MSK Institute’s vision to achieve national recognition for leading clinical and destination programs, the Executive Director of the Orthopedic Institute is responsible for overseeing clinical excellence, clinical strategy development, and operational deployment of the Orthopedic/MSK Institute programs between ACS (Acute Care Services) and IHS (Integrated Health Services). The Executive Director leads the strategic planning and visioning for expanding domains of care, including new or changing programs and services, driving innovation through technology and information systems, elevating clinical performance and stewardship, guiding cardiovascular clinical research that transforms care delivery and partners with industry to formulate new innovative approaches to care. In addition, the Executive Director is responsible for engaging with medical staff leaders to create and implement new physician models that fully leverage the physician enterprise to position the AdventHealth Orthopedic Institute as a national leader, a destination site for patients and a national referral site for physicians to grow national recognition for AdventHealth and the Orthopedic Institute. Strategic planning and oversight includes the business models of the future, physician strategy and recruitment and overall service line performance based on evaluation of existing services and implementation of new projects with defined milestones and metrics. Measures of success result in both clinical, financial, and market outcomes that demonstrate value to patients, physicians and payors. Responsibilities include oversight of all cardiovascular programs, including all subspecialty programs. The Executive Director works in a matrix organization but serves as the System leader for the Orthopedic Institute ensuring each hospital provides the same quality of care. The Executive Director conducts technology equipment planning to include next generation technology to map out capital planning, research, grant development and initiating philanthropic avenues. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to the AdventHealth Corporate Compliance Plan and all rules and regulations of all applicable local, state and federal agencies and accredited bodies.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
Demonstrates, through behavior, AdventHealth service standards.
SCOPE OF RESPONSIBILITY:
· Divisional leadership oversight of institute programs, initiatives, staff.
· Collaborates with regional and multistate Advent Health Acute Care Services (ACS) and Integrated Health Services (IHS) to standardize care and develop destination care programs.
· Collaboration with Private and Employed physicians to advance institute initiatives
· Provides consultative services to AHS Division hospitals as requested.
· Leverages the CIN to deliver clinical value, quality, and safety
· Travel nationally and internationally to conferences and other facilities to gain deeper understanding of institute programs.
· Serve as an active business partner with the ACS & IHS Executive Teams and Institute Leadership (Cancer, Cardiovascular, Neuroscience, Orthopedics, and Transplant) in the coordination and execution of the Institute’s vision and strategy.
· Works directly with medical leadership for the overall management direction of the program who will participate in the quarterly or annual evaluation of program management.
· Responsible for developing, implementing, and evaluating the disease-specific program, clinical pathways, or centers to meet volume, profitability, quality, and service standards to ultimately drive value across the Digestive Health & Surgery continuum of care.
· Serves as the AdventHealth clinical strategic leader for Orthopedic/MSK Institute within the six imperatives (Product, Consumer, Network, Risk, Cost, People)
· Manages the development, maintenance, accreditations, and expansion of the clinical and operational aspect of the various programs housed within the Orthopedic/MSK Institute.
· Works directly with the AdventHealth Research Institute to develop research programs that elevate care and the presence of AdventHealth
· Performs additional duties as assigned or directed to ensure the smooth operation of the department.
· Responsible for overseeing CME and CEU development and planning for Orthopedic/MSK Institute
· Responsible for maintaining accreditations and certification and/or Center of Excellence designations where applicable – particularly in total joint and upper extremity programs
· Responsible for ensuring regulatory compliance in outpatient care settings
OPERATING & CAPITAL BUDGET/FINANCIAL RESPONSIBILITY:
· Assists in service line proformas, capital equipment planning, and supply chain management. Performs market analysis, monitors industry trends and researches the leading surgical and procedural opportunities for innovation and expansion of programs.
· Prepares, executes, and monitors departmental operating budgets to ensure appropriate staffing, professional development, space, supplies, and all equipment necessary for maintaining and improving the quality of services provided to patients and stakeholders. Ensures that all departments operate within allocated budget.
STRATEGIC PLANNING RESPONSIBILITY:
· Provides strategic planning, budgeting, business development, goal setting, results measurement and contract negotiations
· Visit destination programs at partner facilities to understand the clinical and business opportunities that exist
· Develops and implements initiatives, processes, and systems, and creates goals that align with organizational and operational strategies, supporting organizational initiatives.
· Utilizes organizational databases, decision support, and expert systems programs to access information and analyze data from various sources for use in planning and development of processes and systems supporting scope of practice.
· Encourage business growth and development by actively seeking out new opportunities to increase referrals, and market share. Work with marketing to create materials that represent the Neuroscience Institute and its service lines. Actively develop referral streams for outpatient services
· Participates in and organizes clinical conferences and physician courses, shadows the clinical team, and attends national meetings to maintain and develop both clinical and programmatic advances in the field.
PERFORMANCE IMPROVEMENT RESPONSIBILITY:
· Develop, implement, and continuously evaluate programs and services to meet volume, profitability, customer satisfaction, quality, staffing engagement, human resource management, and service standards. Assist in the development of quality and safety systems with corresponding national benchmarks, driving continuous improvement. Leading interdepartmental, campus and system initiatives to achieve improvements in clinical care processes and patient services and volume and financial performance. Serve as the point of contact for information and direction on Institute development such as strategy timelines, planning process, Institute/Campus assessments, relevant meetings, and communication.
· Works proactively with the MIS/AIT department to improve work efficiency, data safety and customer service to patients and physicians. Reports annually the ongoing IT and MIS needs and investments to maintain and keep up with projected growth demands in order to plan for capital investments.
· Leads interdepartmental, campus-wide, and system-wide initiatives to achieve improvements in clinical care processes, team engagement, patient experience, volume and financial performance.
· Manage the programmatic elements and logistics of major Institute meetings, such as Institute Operating Close, Integrated Health Services (IHS) Close, Market Development Meetings, Service Line Physician Meetings (Physician Operating Councils, Section meetings)
· Governance and Institute Steering Council; work closely with the Executive Team and the Institute Leadership to synthesize and prioritize agenda items; manage and coordinate the action items produced during those meetings.
· Develops partnerships and collaborates with Marketing in the development of the annual marketing plan for the disease-specific program or centers including any community outreach activities.
· Ensures integration of nursing care programs, including outcome standards or key performance indicators and overall goals and objectives, with a focus on patient experience and team engagement
· Creates appropriate collaboration among physicians, department leadership and clinical staff to develop an integrated, evidence-based process of care; coordinating resources to ensure effective management of patients between and among inpatient, outpatient, emergency and diagnostic settings.
· Collaborates with regional and multistate Advent Health Acute Care Services (ACS) and Integrated Health Services (IHS) to standardize care and develop destination care programs.
COMMUNITY RELATIONS RESPONSIBILITY:
· Coordinates efforts to promote and provides information on the CREATION Health philosophy to the leaders and employees working in assigned departments.
· Ensures that the programs offered within scope of responsibility, and as applicable, are properly communicated in the community.
· Participates in workforce planning and employment decisions, champions a diverse workforce, interprets and evaluates employee satisfaction and quality of work surveys, taking action as needed to ensure a positive outcome.
· Identifies employment requirements, functions, tasks and job specifications for positions within reporting structure rollup. Assesses job candidates’ skills and experience and selects top talent in accordance with needs. Identifies future skill sets needed to maintain organizational competitiveness. Ensures appropriate orientation for new staff and appropriate methodologies for ongoing competency assessment of staff. Monitors and ensures timely completion of performance evaluations, sets goals, and provides feedback and counseling to employees. Rounds with employees on regular basis, engaging staff and leading on maintaining environment of safety. Plans to address issues such as ethnic, cultural and diversity changes in the population; political and social influences; financial and economic issues; aging of society and demographic trends; ethical issues; and environmental influences on health.
· Identifies, develops and mentors others to enable them to meet their fullest potential. Maintains a high level of professionalism, exemplifying role model status. Participates in teaching opportunities as applicable.
· Assures a complete succession plan for rollup up to and including own position.
· Actively mentor others into the leadership role
What you will need:
KNOWLEDGE AND SKILLS REQUIRED:
· Strategic deployment of pathways of care and destination programs
· Strong understanding of Clinical Quality and Outcomes measures, with ability to influence change system-wide
· Skilled in providing age appropriate education and patient care by interacting positively with patients, families, staff, physicians and the community
· Skilled clinical leader who can advocate for safety and quality in development and operation of disease specific programs
· Strong understanding of disease specific continuum integration
· Knowledge of healthcare as well as current and future healthcare trends
· Skills such as conflict management and decisiveness, team-centered leadership, listening and negotiation skills, political astuteness, flexible thinking, presentation skills, results-oriented and strategic vision, budget and finance understanding, excellent personal, reasoning, and effective oral and written communication skills, physician relationships
· Strong communication, collaboration, and conflict resolution skills, including team-centered leadership and facilitation
· Maintains the confidentiality of patients, physicians, and department information with no infractions
· Aptitude for critical thinking, decision making, and managing competing priorities
· Leadership skills providing the ability to interact appropriately with all other departments regarding care management and illness adjustment issues
· Skilled in self-direction and organization. Effective decision-making skills with minimal supervision
· Ability to work in a diverse, matrix-management environment to achieve organizational goals. Refined presentation competencies and executive level communication capability
· Proficient in use of computer software, particularly Microsoft Office (Outlook, Word, Excel, Power Point) and various software applicable software platforms
· Excellent interpersonal and facilitation skills.
· Ability to work well with others using tact and diplomacy
· Ability to multi-task and work independently; comfortable handling ambiguous situations.
· Ability to organize, delegate, and establish meaningful goals; establish effective working relationships with leaders, physicians, and employees
· Ability to develop leadership competencies in others
KNOWLEDGE & SKILLS PREFERRED:
· Knowledge of program development and implementation
· Knowledge of process improvement planning and implementation.
· Bachelor's degree, particularly in a healthcare business or clinical science
· Minimum of six (5) years of diverse experience in the musculoskeletal arena, or other relative service line, with a minimum of three years of experience in program development.
· Minimum of four (4) years in progressively responsible administrative work or directorship of multiple departments in a hospital or hospital system.
· Extensive experience working closely with physicians and proven ability to gain trust and credibility
· Extensive experience facilitating and managing challenging situations, including conflict resolution and demonstration of outstanding interpersonal skills
· Experience in facilitating high-level multidisciplinary group decisions
· Master’s degree in business or health care administration or related area
· Project management experience
· Program administration or development experience
· Financial management experience
LIVING OUR SERVICE STANDARDS
How we treat those we serve and each other is what sets us apart from other healthcare organizations. We want everyone who walks through our doors to feel loved, cared for, and at ease. Whether you are clinical or non-clinical, your actions and behaviors can create an environment that either builds trust or causes anxiety and fear. We have made it easy for you to ensure that you are always building trust and providing excellent care by exhibiting our Service Standards.
All team members will be held accountable forconsistently living out our 16 Service Standards and the additional behaviors listed below to ensure that every person, every time has an exceptional experience.
KEEP ME SAFE
I make safety my number one priority.
I protect privacy and confidentiality.
I keep my environment clean.
I follow the dress code and wear my badge correctly.
I treat others with uncommon compassion.
I nurture whole-person care through CREATION Health.
I treat others with fairness and respect.
I listen and communicate using iCARE. (Introduce, Connect, Anticipate, Reinforce, Extend)
MAKE IT EASY
I help guests to their destination.
I speak highly of others to provide connected care.
I collaborate to create solutions, not excuses.
I innovate and continually seek ways to improve our work.
I am positive and aim to exceed all expectations.
I follow through on commitments.
I use discretion with personal devices.
I recover service and restore trust using ACT. (Acknowledge/Apologize, Correct, Thank)
Team members must conform to all AdventHealth organizational and departmental policies and procedures including but not limited to:
· Code of Conduct as outlined in the “Guidelines for Employees” handbook
Establishes and maintains a history of regular attendance; makes appropriate use of PDO and observes department call-in procedures for absence; establishes and maintains punctual work habits. Exhibits timely arrival and departure and dependable time habits including meal and other breaks.
Attends and participates in mandatory facility-wide and department training/meetings as required (including but not limited to: ALN, safety training, etc.). Is able to demonstrate and apply knowledge of fire, safety, security, and disaster procedure regulations as presented in orientation, outlined in the safety manual, and as pertains to each work area.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.