Vice President, Practice Operations Coastal Healthcare Alliance Rockport, Maine
Position Summary MaineHealth Medical Group, Northern New England’s largest multi-specialty medical group, is seeking an innovative leader to serve as Vice President of Practice Operations supporting the Coastal Healthcare Alliance regional medical practices located along Maine’s picturesque coastline. The Vice President of Practice Operations for this region will provide leadership and oversight of the administrative and clinical management functions of these multi-specialty practices, ensuring the quality of care, patient safety, provider and employee satisfaction, and efficient use of financial resources.
The Vice President of Practice Operations will develop and foster effective collaboration with providers, staff, and leadership across multiple locations to ensure an integrated approach to providing services and strengthening provider services throughout MaineHealth Medical Group, Coastal Healthcare Alliance, and MaineHealth.
The Vice President of Practice Operations will oversee the efficient and effective financial management of the Coastal Health Alliance Medical practices, including budget, billing, purchasing, and financial reporting. This role will be responsible for developing and implementing the longer-term clinical and operational strategic growth plan of Coastal Healthcare Alliance, in alignment with the broader MaineHealth Medical Group strategic initiatives.
MaineHealth Medical Group (MHMG) is Northern New England’s largest multi-specialty Medical Group comprised of approximately 1,200 Physicians, 300 APPs, and nearly 5,000 Care Team members. MHMG operates the Medical Group across the MaineHealth service area through key leadership roles positioned in each Local Health System that cover the MaineHealth System. Coastal Healthcare Alliance is a Local Health System comprised of Pen Bay Medical Center in Rockport and Waldo County General Hospital in Belfast, and is under the MaineHealth System. Overall, the Coastal Health Alliance practices include 116 physicians and 59 APPs across the two campuses. The Vice President serves as an integral member of the Local Health System executive leadership team and works in a dyad partnership with Coastal Healthcare Alliance’s Chief Medical Officer, and reports into the Chief Operating Officer of MaineHealth Medical Group.
The ideal candidate will possess:
experience in medical practice management
strong knowledge of organizational structure and experience leading large teams within complex, heavily matrixed organizations
experience effectively managing relationships with providers
a comprehensive understanding of financial management and medical practice economics
a commitment to ensuring a culture of inclusion and diversity
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Experience: Seven to ten years of experience in a senior health care leadership position. Experience in medical practice management preferred, with comprehensive understanding of the following: effective medical practice and management skills; efficient patient flow, scheduling, and revenue capture; EHR/Practice management systems use and maximization; process improvement techniques; pertinent regulatory requirements.
Experience in financial analysis, operations, strategic clinical program planning. Excellent analytic skills, experience in solving complex problems, demonstrating creative and innovative thinking, and incorporating external and internal best practices in providing solutions.
Excellent communication and interpersonal skills to develop and maintain effective relationships with staff, physicians, executives and public. Experience in organizational behavior, managing without authority, working closely and collaborating with health system senior management and medical group physician leadership.
Demonstrated supervisory, management and collaboration skills, especially in clinical and medical practice operations. Ability to organize and coordinate multiple activities and to promote constructive change. Proven success in facilitating team through cultural change.
Ability to objectively appraise and analyze the qualifications and performance of others as well as the ability to direct their activities; dedication and commitment to mentoring direct reports and other team members.
Understanding of skills with commitment to continuously improve practice workflow/operations.
Skill in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organization’s mission and strategic goals in physician services department.
Knowledge of HR management practices including supervision and staff development.
Willingness and ability to be flexible and nimble in an evolving, complex system.
Demonstrated passion and commitment to patient-centered care.
Ability to analyze and interpret complex data.
Ability to research and prepare comprehensive reports.