Chief Operating Officer - DMC Harper University Hospital, DMC Hutzel Womenâs Hospital, and DMC Receiving Hospital â Detroit, Michigan
Location: Detroit, Michigan
Internal Number: 2205030880
POSITION SUMMARY: The Chief Operating Officer has responsibility for day-to-day operations of the facility and related services, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin. The Chief Operating Officer will promote the facilityâ��s position and image; reflective of the mission, standards and values of the facility, Tenet and the communities served.
FUNCTIONAL EXPECTATIONS & REQUIREMENTS: The Chief Operating Officer is responsible for providing strong leadership, direction, and assistance in setting strategy with clearly defined expectations. He/she leads the development of progressive physician/facility strategies and executes plans in order to optimize the long-term potential of the facility.
Other specific challenges include:
Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
Establish a plan to address productivity, operational performance, staff retention and satisfaction.
Partner with medical staff to foster quality, efficiently provided care. Emerge as respected leader and decision-maker.
Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
Create an environment that supports employee satisfaction, improved service and quality. Initiate a strategic process that addresses continuous measurable improvement.
Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as concerns physicians, employees and the community.
Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
Ensure positive employee relations and trust through communication, education, consistency and dependability.
ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS: As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.
In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:
Establishes realistic and aggressive team/individual goals, and action plans that deliver results (e.g., tasks that lead to the renovation of patient rooms).
Demonstrates high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge (e.g. routinely rounds with employees, physicians, patients, etc.).
Optimizes facilityâ��s financial and human resources by overseeing day-to-day operations in a high quality and cost-conscious manner (e.g. maintains appropriate staffing ratios, oversees throughput in ER and other high-volume departments, actively manages quality initiatives, leads successful supply cost initiatives).
Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization (e.g., reviews BSC performance and builds action for lagging areas with Department Directors).
Use Astute Judgment
Demonstrates high level complex problem-solving abilities (e.g., identifies drivers of service line losses).
Uses highly developed expertise in quantitative analyses to define and support facility goals (e.g., builds a solid financial business case for expansion of ICU).
Understands business development and physician recruitment strategies that lead to a competitive advantage.
Working knowledge of patient care standards reflected in federal and state regulation (e.g. JC accreditation, HCAHPS, etc.).
Takes decisive operational action in high stakes situations or times of crisis and uncertainty (e.g., responds to local disasters, such as a hurricane).
Promotes or asserts own position and ideas for operation improvement, quality car
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.