Develops short- and long-term operational goals and plans ensuring alignment with broader organization priorities.  Utilizes metrics and organization vision to lead and direct operational activities.  Challenges assumptions and standards of business in an effort to improve overall operational effectiveness and service to organization customers. PRIMARY RESPONSIBILITIES Serves as a member of the leadership team providing strategic direction on operational related issues.  Works effectively as a team member in a dynamic executive environment in a matrix organization, and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective prob