CommonSpirit Health is a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 by Catholic Health Initiatives and Dignity Health. With its national office in Chicago and a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians, CommonSpirit operates more than 2,000 care sites from clinics and hospitals to home-based care and virtual care services. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen -- both inside our hospitals and out in the community.
Responsibilities
Role Summary
As a member of the CommonSpirit Health (CSH) executive leadership team reporting to the Chief Executive Officer, the COO provides both strategic and operations-related leadership. The COO ensures optimal operating effectiveness and strategic positioning for CommonSpirit Health and its local entities in a manner conducive to strategic alignment and collaboration between the system and its members. The leader promotes the widespread sharing of resources, best practices, and information throughout the system; builds upon 's historic hospital-centric orientation to identify and seize opportunities related to innovation, the development of a retail-driven ambulatory care strategy and other more contemporary business models, physician alignment, and patient safety. The COO will provide leadership in continuing to define and pursue activities designed to promote alignment between its entities and their respective physicians.
More specifically:
Executes business plan and evaluates progress against mutually agreed upon growth targets with respect to revenue and market share through sales forecasts and pipeline activities for the healthcare facility.
Provides guidance in anticipating and identifying market opportunities for growth. Supports the regional executives and local CEOs in their efforts in analyzing industry opportunities, branding and contracting strategies, and industry/market trends conducive to growth and diversification.
Provides leadership in the implementation of innovative physician alignment strategies which foster a commitment to clinical quality and patient safety, enhance customer satisfaction, and promote 's commitment to forging long- term partnerships with its physicians.
Works collaboratively with community leadership, other providers, physicians, and payors to establish beneficial and strategic relationships amongst and between groups. Serves as an advocate and a spokesperson for CommonSpirit Health within diverse communities and stakeholder groups to include state and federal legislative and regulatory agencies.
Vision
We will be differentiated by:
Modeling a faith-based mission that calls us to provide more care for the vulnerable while working to ensure everyone has equitable opportunities to be healthy.
Being number 1 or 2 in terms of market share as the predominant primary care provider in each region.
Exceeding consumer expectations for access, experience, and personalization.
Train, attract, hire and retain the most talented, mission-driven healthcare workforce that is prepared for success in the future model of healthcare delivery.
Forward-looking clinical service lines that affordably deliver the highest quality, evidence-based care (i.e. digital care, telemedicine, post-acute care)
Advancing our clinically integrated network that delivers better outcomes at a lower cost through new and renewed partnerships and advocating for strategic investments. Accountable for accretive results.
Initiatives
Our Imperative for Change: We must be willing to be comfortable with the uncomfortable.
Our Organization has made significant strides since the announcement of our alignment in 2019. To fully meet our ambition, we must make purposeful change. Being the largest is no longer enough. In order to deliver industry leading care to all communities that we serve, we will accelerate diversification to achieve financial success. Specifically, we will:
Faster, More Effective Integration: There is more work to accomplish to allow CSH to come together as one integrated organization.
Support Our Mission: Create the optimal environment to enable us to support our communities in fulfillment of our mission.
Fit-for-Purpose Operating Model: Address current challenges to effectively respond to the changing dynamics in our industry
Future Capabilities
One CommonSpirit – Use one set of values, mission and culture to drive a sense of belonging
Enterprise Systemness – Leverage organizational size, scale and intelligence to solve problems
Center-Led Functional Support – Develop and maintain clear governance and decision rights for our central functions
Integrated & Unified Systems – Harmonize, integrate and deliver reliable, enterprise-wide technology platforms
Transformative & Accountable Leadership – Lead true integrated delivery networks and other future healthcare business models
Strategic Portfolio & Asset Management – Articulate and execute a clear joint venture strategy
Seamless End-to-End Patient Experience – Provide multiple, customer-convenient points of entry with single capture of patient data
Essential Functions
The COO will:
Drive Business Outcomes
Partnering with CommonSpirit’s CEO to drive new growth, create operational efficiencies through the next stage of growth.
Proven ability to anticipate and plan for long-term goals while achieving near-term objectives
Proven track record of strategic and cross-functional management and successful oversight of complex operations
Growth & Innovation
Demonstrated knowledge of healthcare industry’s trends, directions, major issues, regulatory considerations and trendsetters; ability to apply this knowledge appropriately to diverse situations.
Deep understanding of key market drivers to create and seize business opportunities, expand into new markets, and launch innovative products and services.
Attract and Develop Talent
Recruits, develops, aligns, and mobilizes leaders around successfully achieving operational and strategic priorities for the organization.
Attracts and retains high-quality leadership talent who will contribute to the sustained success of the organization. Leads a diverse and forward thinking organization.
Establishes organizational structures for accountability.
Qualifications
Essential Knowledge and Abilities
Forward-thinking with the ability to engage others in a broad and focused vision.
Ability to lead highly complex projects to completion and sustainability.
Change management tactics to lead and navigate through ambiguity.
Dynamic professional style that inspires confidence.
Challenge the status quo with new ideas, approaches, and solutions.
Adept communicator across all levels of the organization; translate the strategy to drive business outcomes.
A trustworthy leader who garners the confidence and respect of the senior leadership team by listening, learning, and building credible relationships. Holds self and team accountable.
Understands and embraces our faith-based traditions; builds on our heritage to deepen our ministries’ reach. Holds self and staff accountable to organization values.
Required Education and Experience
Bachelor’s degree required. A Master’s degree (or an equivalent combination of education and/or additional job-related experience) is preferred.
Minimum of fifteen to twenty (15-20) years of experience in a related field. Minimum of ten to fifteen (10-15) years of direct management experience in a related field. Senior level experience in a highly complex organization; demonstrated operations experience.
A growth-minded leader with extensive business expertise in complex healthcare systems.
Must be a strategic and visionary leader that takes initiative, has stamina, emotional intelligence, and strong interpersonal skills to operate strategically and effectively oversee the tactics to help drive and achieve differentiating business results.
Comfort with working in a collaborative and consensus-building environment.
Demonstrated ability to work effectively with diverse stakeholders that have a broad range of experiences and perspectives.
