Reporting to the President of Beth Israel Deaconess Hospital Plymouth (BIDP), the Chief Operating Officer is a key leadership position within the organization. The COO has responsibility for leading, developing, and executing key business strategies and for directing and administering the day-to-day operations of the facility in alignment with the goals and objectives of the organization. Primary focus is on delivering an exceptional patient-centered care experience and safe, efficient, high quality outcomes through a highly engaged team.
The COO will work closely with the President to ensure that the strategic objectives of BIDP are achieved. Through leadership capabilities and the articulated health system goals and objectives, this leader is expected to strengthen the operations of BIDP. The COO must confer with the President of BIDP to keep him/her informed of the status of major initiatives for which he/she is accountable, significant matters having health system and/or community impact, complex and sensitive operational issues, and matters effecting institutional policies and direction.
The COO, under the direction of the President will lead the Senior Leadership Team on day-to-day operational execution, facilitate operational and strategic planning, develop goals and objectives, and priority setting. The COO must also ensure all departments are effectively partnering with all clinical areas (including but not limited to physicians and nurses) throughout Beth Israel Lahey Health (BILH) with an overall goal of improved patient satisfaction, high-quality patient care, and operational efficiency. The COO will also cultivate and sustain a culture that embraces engagement, teamwork, and accountability while exemplifying his/her areas of responsibility and leadership excellence.
The ideal candidate is a seasoned operations leader who models collaborative, multidisciplinary leadership, motivates, empowers staff, and inspires innovation and creativity. He/she is knowledgeable of and highly experienced in the management of hospital operations, ambulatory care, quality improvement methods, facilities, construction, and real estate.
During the first 12-18 months, the COO of Beth Israel Deaconess Hospital Plymouth will be expected to:
Establish professional and personal credibility and trust with the President, the senior leadership team, administrative and physician leaders, physicians and clinicians and staff across the organization through engagement and continuous open and transparent communication.
Develop effective relationships with all key stakeholders. It is of utmost importance that the new COO proactively and continuously engages with direct reports and front-line staff and regularly be seen in the various departments.
Quickly gain an in-depth knowledge and understanding of BIDP and BILH; its community, culture and philosophy, markets, programs, and services in the region including competing providers, professional practice patterns, and referral relationships.
Ensure the COO is viewed and trusted as an advocate for employees, patients and the entire Plymouth community. Become a valued member of the local team and be able to effectively connect and represent the BIDP community.
Reinforce culture of accountability and teamwork. Utilize clear operational metrics to drive performance; develop best practices (with understandable data) to support effective decision-making and accountability.
Perform an operational assessment of all COO areas of responsibility and identify/prioritize opportunities for improvement.
In partnership with other BIDP leaders, support a culture of continuous customer service/patient experience improvement and high-quality care across BIDP.
In partnership with the senior management team and BILH leadership, support the development and growth of key clinical service lines, which will meet the demands of the local community and support further profitable growth of Beth Israel Deaconess Hospital Plymouth.
Partners with the Chief Diversity, Equity & Inclusion Officer and others to drive Diversity Equity & Inclusion efforts within the medical staff and broadly amongst BILH Executive Leadership. Will ensure that BILH is addressing social determinants of health in all our work.
Ability to foster and promote diversity, equity, inclusion and belonging within our organization.?
Responsibilities require considerable knowledge of healthcare reform concepts and organizational models, technologies, and hospital operations sufficient to take advantage of important synergies/opportunities in contract administration, cost containment, business growth/development, information systems support, and regulatory compliance.
Plan, direct, and evaluate hospital operations to ensure that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies/standards/procedures, and applicable regulatory requirements; coordinates with senior management team to ensure timely and effective execution of key strategic plans and objectives.
Direct the development of reports on key performance indicators and other significant benchmarking metrics; make presentations to present results to executive stakeholders.
Direct the development, implementation, and evaluation of new/revised standards, policies, procedures, guidelines, training materials and/or general communications in support of the organization to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation/ contractual requirements.
Keep abreast of national best practices and develop strategic programs that become best practices; ensure the ongoing assessment of the strengths and weaknesses of the organization to better identify future organizational development needs, priorities, and challenges.
Work with the President, the senior management team and other key stakeholders in the ongoing formulation of strategies, initiatives, priorities, objectives, business development/marketing plans and related policies/procedures; direct and coordinate the development/implementation of formal strategic/tactical plans, to include both short- and long-term business planning; make effective presentations with regard to future recommendations, key performance indicators and other significant benchmarking metrics.
Evaluate existing systems/program/priorities and future potential to make recommendations for growth, expansion, new services, and solvency of existing services based on market demographics and facility/service line volume projections; develop and execute methodologies for measuring impact, return on investment and/or effectiveness in meeting overall objectives and achieving expected results.
Identify, align, and optimize resources to positively impact organizational strategies towards achievement of goals; approve expenditures within defined scope of responsibility; identify negative variances and develop action plans to document, address and effectively resolve in a timely manner.
Oversee the preparation of timely, complete, and accurate financial, budget, activity, and productivity information, including variance reports, financial projections, and other statistical reports; keep interested parties apprised of all issues with potential for budgetary impact.
Direct and evaluate the work of subordinate management staff in accordance with the content, spirit, and intent of applicable internal/external regulations and standards for human resource management; make employment decisions, establish performance standards, and evaluates management performance; educate, guide, counsel, and develop management staff and address performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.
Ensure compliance with internal/external legal, contractual, and regulatory standards and requirements relative to matters under defined scope of responsibility and ensure that effective controls are in place and fully functioning to preclude improprieties from occurring; monitor the effectiveness of current practices in meeting expectations and producing desired results consistent with federal, state, and regulatory requirements.
Keep abreast of changing regulatory requirements/regulations, professional standards, changing customer demographics and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current strategies, programs and resources; determine nature/scope of impact on existing activities and recommends effective response/solution while maintaining acceptable service levels and work quality.
Balance focus between internal and external leadership. Proactively engage within the local community and become known as a trusting and respected leader with BIDP and BILH.
Abilities and Skills:
Knowledge of the principles, practices and tools relating to hospital/health system administration, strategic business planning, program development and continuous process/performance improvement.
Knowledge and experience leading population health management initiatives, which are tied to an ACO structure and risk contracting.
Knowledge of the principles, practices, regulatory requirements, and policies applicable to budget administration, financial management, employee supervision, and performance management.
Knowledge of and experience with managed care, including capitation and related alternative reimbursement models.
Knowledge of the principles, practices, methodologies, and tools relating to structured performance improvement methodologies.
Knowledge of the standards, practices, and tools relating to effective group presentation, facilitation, and communication.
Ability to succinctly communicate functional concepts and expertise to senior leadership and other interested parties to facilitate strategic planning and achievement of business objectives.
Ability to influence/persuade others, negotiate effectively with diverse groups of high-level individuals, and create buy-in for services, programs, and initiatives.
Ability to effectively lead, direct, develop, and evaluate the work of subordinate management staff and matrixed managers reporting to other functional leaders.
Ability to analyze and evaluate results to determine whether activities effectively address and support business objectives and produce the expected outcomes and return-on-investment.
Ability to strategize, develop, implement, and evaluate business plans, initiatives, standards, and policies/procedures.
Master's degree from an accredited college or university in healthcare administration, business administration, or other discipline related to the duties of the position, Clinical background would be preferred.
Must have prior experience as a Chief Operating Officer.
A minimum of 10 years of healthcare experience that would demonstrate attainment of the requisite job knowledge/abilities, including five years of executive leadership within a hospital that is a member organization of a larger, multi-hospital system.
Proven leadership within a matrixed organizational structure where influence, not direct control, has been the key to success.
Prior engagement in service line operations, including program development and expansion.
Proven experience in physician relations and practice management.
Beth Israel Lahey Health is a health care system that brings together academic medical centers and teaching hospitals, specialty and community hospitals, more than 4,800 physicians and 38,000 employees in a shared mission to expand access to care and advance the science and practice of medicine through groundbreaking research and education. We are helping our patients, their families, our communities, and health care as a whole, be healthier.Together, as a coordinated system of care, we are doing more than we ever could alone. We are solving more problems. Helping more people. Making more breakthroughs. Making a difference.