B.E. Smith in partner with El Camino Health-Mountain View Campus
Application
Details
Posted: 27-Jan-25
Location: Mountain View, California
Type: Full Time
Sector:
Hospital, Public and Private
Preferred Education:
4 Year Degree
Internal Number: 34828
Exciting opportunity to join El Camino Health in Mountain View, California as the next Vice President, Patient Experience!
The Position
The Vice President, Patient Experience Officer, will oversee the strategic direction, implementation, and evaluation of initiatives designed to enhance the overall experience of patients and their families across the El Camino Health System.
This leader will report to the Chief Operating Officer.
In addition to Patient Experience, this leader will oversee arts and wellness programming, auxiliary operations, and chaplaincy services.
The Vice President will be responsible for driving transformative improvements in patient experience across both inpatient and outpatient services, ensuring exceptional care delivery at every touchpoint.
The ideal candidate will have a strategic mindset and significant experience presenting to organizational boards, setting organization-wide strategies and goals, and leading departments to develop and implement actionable plans for improvement. Candidates must demonstrate a proven ability to lead change initiatives, with measurable outcomes in patient experience and HCAHPS domains.
Requirements
A Master’s degree in business, healthcare, or a related field is required.
A minimum of 10 years of relevant job-related experience is required.
Lean Certification or Six Sigma Belt is preferred.
CPXP (Certified Patient Experience Professional) is preferred.
Compensation Range
The base salary range for this position is $275,000 to $325,000 annually. In addition, a leader may be eligible for other benefits, including but not limited to health insurance coverage, retirement benefits, and bonuses. The total compensation for the finalist selected for this role will be determined based on various factors, including but not limited to scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The base salary range listed above is a good faith determination of potential base compensation at the time of this job advertisement and may be modified in the future.
The Organization
El Camino Health - Mountain View Hospital, situated in the heart of Silicon Valley, offers acute care and comprehensive healthcare services and is consistently recognized as one of the best hospitals in the area.
El Camino Hospital is a 420-bed nonprofit healthcare organization with two campuses 11 miles apart in Mountain View, California and Los Gatos, California.
El Camino Hospital is a magnet-designated facility and serves a mission to provide the best patient care by combining compassion and medical advancement.
The hospital is Joint Commission accredited and earned the silver and bronze awards for Best Birthing Facility and Best Hospital, respectively, from Bay Area Parent magazine in 2015.
El Camino is ranked #2 in the San Jose metro area by U.S. News World & World Report, and #18 in the state of California.
The Community
Mountain View is a thriving community in the heart of Silicon Valley, birthplace to some of the world’s most recognizable companies like Apple, Google, Facebook, Netflix and Tesla.
Mountain View is part of the San Francisco Bay area and is named for its far-stretching views of the Santa Cruz Mountains.
Entertainment is as plentiful as the warm weather with sites like the Mountain View Center for the Performing Arts, the popular strip along Castro Street and an annual favorite, the Mountain View Art & Wine Festival.
Residents of Mountain View take advantage of the town’s many leisurely activities such as bike trails, premier golfing, hiking in the mountains, beach going and boating.
Please direct all inquiries, applications, and referrals to:
About B.E. Smith in partner with El Camino Health-Mountain View Campus
Founded in 1978, B. E. Smith has earned one of the finest reputations in the industry as a full-service healthcare leadership solutions firm and a leading provider of Interim Leadership, Permanent Executive Placements and Consulting Solutions. The company is comprised of veteran healthcare leaders with over 20 years of leadership experience, who partner with you to create solutions that perfectly fit your organization’s unique needs. By leveraging the experience gained from the recent deployment of more than 600 leaders in all types of healthcare organizations, you can turn that short-term leadership void into your long-term advantage. Leadership Solutions that you can take immediate advantage of include: - Interim Leadership - Executive Search - Consulting Solutions. To view all of our available listings or to connect with a recruiter, please visit: www.besmith.com/candidates/search-listings