All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you’ll contribute:

The Executive Director of Products and Engineering provides leadership to align strategy to product and service solutions for the customers of AIT and AdventHealth patients, ensuring transparency and accountability for all consumer facing AIT products in the portfolio. The portfolio and role covers all external websites, patient portals, access/integrated products, user experience (UX), product development and engineering, and new vendor selection. On the Product side, the Executive Director is responsible for advising and guiding product owners on key customer solutions to drive the long-term adoption of all products, ensuring proper product alignment to the needs of customers (i.e., patients, clinicians, internal stakeholders and leadership). On the Engineering side, the Executive Director is responsible for overseeing the engineering efforts of AdventHealth Everywhere’s core software and the development team, consisting of multiple technical managers  in the fields of dev ops, API, web and mobile.

The value you’ll bring to the team:

• Leadership
  • Owns product / service strategy, design, and development across all app and web applications and consumer product lines
  • Lead the product and engineering teams (e.g., product owners, developers, and designers) and encourage teams to “Own the Product” and bring opportunities to life
  • Be an expert on AIT digital health customers; interact with them as needed to understand their needs and desires, conduct market research, and monitor competitor activity to identify market opportunities
  • Drive technology decisions and oversee the implementation, operations, and management of end-to-end product solutions, including strategy, planning and delivery.
  • Create and coach product team members through providing guidance and direction to deliver strategic and tactical results
  • Lead efforts for cross-portfolio synergies across product lines

• Solution Creation & Design
  • Continuously evaluate the product portfolio and associated product lines through analytics and reporting; Develop options to improve and prioritize, with the overall goal of product competitiveness and value to the customer
  • Nimbly adapt, manage, and maintain products to delight customers and maintain a competitive edge
  • Monitor customer satisfaction with product lines and initiate improvements/corrective actions as necessary to ensure customer expectations are exceeded
  • Look for opportunities to optimize the product set through analyzing total cost of ownership for customers
  • Evaluate program performance against expectations and influences changes to programs to improve competitive position and optimize performance
  • Accelerate the migration of core services into the next generation technology platform
• Operations
  • Develop and continuously enhance the product delivery methodology and standards
  • Develop and enforce standard processes and configuration guidelines
  • Continuously evaluate the collective set of product portfolios, capitalizing on product evolution and product innovation in order to stay competitive and drive value
  • Responsible for product portfolio management, including product portfolio budgets and product line budgets, across the AdventHealth digital product portfolios
  • Establish and manage guidelines for product documentation (e.g., product requirements, product development roadmaps)
• Communication
  • Frequent collaboration with other functions across AdventHealth (e.g., Physician Enterprise, Marketing) to develop best-fit solutions for customers and ensure consistency across strategy, implementation, management, and operations
  • Manage and maintains relationships with key product solution vendors/partners to support product portfolios

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

• Excellent written, oral communication and presentation skills
• Excellent interpersonal skills
• Self-motivated and directed
• Project planning skills with ability to manage multiple priorities simultaneously 
• Keen attention to detail
• Superior analytical, evaluative, and problem-solving abilities
• Exceptional service orientation
• Ability to work collaboratively, influencing decisions and outcomes and facilitating consensus

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s degree with an emphasis in business, IT, marketing, or related field
• Minimum 10 years of experience with a proven track record of leading, designing, developing, and managing fully integrated initiatives and successfully leading teams.
• 5 years senior experience in a large complex health program that included digital & virtual care services.
• Experience utilizing web analytics, Content Management Systems (Drupal), CRM (Salesforce, Oracle)

EDUCATION AND EXPERIENCE PREFERRED:

• Knowledge and expertise within the healthcare industry
• Master’s degree

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

• CSPO
• PMP
• Epic application certification or proficiency