Morgan Consulting Resources, Inc. has been retained to conduct the search for the Chief Executive Officer for North Olympic Healthcare Network (NOHN). This is a highly respected, well managed FQHC with a strong and inspiring mission. NOHN is deeply committed to serving the healthcare needs of the community, improving access and making a difference in people’s lives. The culture values collaboration, trust, and integrity, creating an environment where staff, patients, and community partners feel supported and empowered. The position is based in Port Angeles, WA. 

About the Organization:

In 1979, two physicians finished residency training in Spokane in the relatively new specialty of Family Medicine. They wanted to bring those skills to a rural community and chose Port Angeles, hanging out their shingle in a small house on 16th and C streets. They, and those of us who later joined their partnership, became Family Medicine of Port Angeles and practiced the principles at the heart of good primary care – providing high-quality care for people regardless of age, sex, ethnicity, or presenting complaint in a continuous, caring, personal relationship.

Nearly 40 years, more than 10,000 patients, and thousands of delivered babies later, Family Medicine’s dedication to those primary care principles remained unwavering, even in the face of momentous changes with healthcare. But the growing number of uninsured and under-insured people in the community struggling to access basic healthcare moved us to pursue a path to transform to a Community Health Center model. In 2015 we became the first, and remain the only, full-scope Federally Qualified Health Center in Clallam County.

As a reflection of this transformation, we took on a new name – North Olympic Healthcare Network. We carry forward Family Medicine’s mission, values, and commitment to the community. Our excellent care is now accessible to many, many more people. The Community Health Center model allows us to expand access to healthcare to those for whom it has previously been out of reach. It provides improved funding, support, and incentives to attract and retain physicians, as well as allows us to provide expanded services for our patients, including behavioral health, family dentistry, optometry and pharmacy services, nurse care management, and community resource navigators – all services that help us fulfill our core mission.

Recent highlights:

• 2016 – Launched a Rural Training Program for resident physicians in partnership with Swedish Family Medicine and Olympic Medical Center.
• 2018 – Opened a second clinic site – our Expanded Services Building – offering behavioral healthcare and adding family dentistry in 2019.
• 2021 – Launched our Mobile Health Clinic offering healthcare services to underserved populations in the community.
• 2023 – Opened a third clinic site – our Eastside Health Center – adding optometry services and offering expanded access to family medicine providers.
• 2024 – Opened an in-house pharmacy at our Downtown Health Center and Eastside Health Center locations.

NOHN serves the community in three clinic locations, offering medical, behavioral health, pharmacy, dental, and eye care. For details about NOHN, please visit: https://www.nohn-pa.org/.

About the Position:

The Chief Executive Officer (CEO) is a critical leadership position responsible for providing strategic, operational, and visionary leadership for the center. The CEO oversees the overall management, operations, and strategic direction, ensuring the delivery of high-quality, accessible, and affordable healthcare services to underserved populations. This role involves partnering with the Board of Directors in advancing the health center’s mission, setting goals, managing resources, building relationships with stakeholders, and ensuring the financial sustainability of the organization. A core responsibility is maintaining compliance with federal, state, and local regulations, including those from HRSA.

The CEO role combines visionary leadership with hands on operational stewardship, guiding the organization through the evolving landscape of community health while fostering collaboration and a culture of accountability. The CEO will shape and advance the strategic vision to improve health outcomes, reduce disparities, and elevate the patient experience.

The CEO leads with integrity, respect, and accountability, taking ownership of decisions while keeping the community and patients at heart. The CEO will be deeply committed to being a good steward of resources and maintaining the trust placed in the organization. Focused on meaningful outcomes, the CEO works to ensure access to high-quality healthcare for individuals and families, while building partnerships and breaking down barriers to care. The CEO’s dedication to NOHN’s mission must be evident in everything, including inspiring staff, patients, and the broader community.

We are seeking an inspiring, strategic leader to guide the health center into its next chapter. The CEO will be passionate about advancing innovative care models and have the flexibility to adapt as the community health landscape evolves. Success in this role requires the ability to articulate a compelling vision, motivate and engage staff, and drive meaningful organizational change. This is an exceptional opportunity for a leader who embraces the mission, energizes the team, and brings enthusiasm and purpose to every part of the organization. 

Key Responsibilities:

The CEO’s role encompasses broad functions organized into key domains: 

Leadership

• Provide visionary leadership and set long-term goals and strategic plans for the health center’s growth and success.
• Lead and inspire the team of healthcare professionals, administrators, and staff to pursue excellence in fulfillment of mission and vision.
• Engage in strategic planning to address community healthcare needs, including expansion of services, outreach, and patient engagement. 

General Operations

• Maintain understanding of the health center movement/model, including the unique dynamics of a consumer-based board.
• Maintain understanding of the impact of the current healthcare environment on the center and its patients.
• Work fluidly with governmental agencies, funders, legislative representatives, and other critical entities.

Operational Management

• Oversee daily operations and ensure the efficient, effective delivery of healthcare services while ensuring clinical and administrative operations are aligned.
• Maintain a patient-centered culture, ensuring a high standard of care across all service areas.
• Develop and implement policies and procedures to ensure high-quality care and regulatory compliance.

Financial Oversight & Reimbursement

• Develop and manage the annual budget in conjunction with the CFO, ensuring financial health and sustainability.
• Oversee grant funding and fiscal sustainability and ensure compliance with grant funding requirements, including those from the federal government (e.g., HRSA).
• Fully understand budgets, cash flow analyses, income statements, balance sheets, 990 tax returns, federal grant regulations, 340B regulations, audits, and compliance principles. 

Regulatory Compliance

• Ensure compliance with all federal, state, and local regulations including HRSA, UDS reporting, 340B, Medicare/Medicaid billing, and federal/state requirements.
• Ensure the center meets or exceeds the requirements set by the Health Resources and Services Administration (HRSA) and other funding agencies.
• Ensure proper reporting of all necessary performance metrics and outcomes.

Community Engagement and Advocacy

• Cultivate mutually beneficial partnerships and collaborations with local organizations, public health entities, hospitals, payers, and other entities sharing common organizational objectives.
• Advocate for healthcare policies that support the mission of the FQHC and the needs of underserved populations.
• Serve as the public face of the organization with the community, policymakers, professional associations, and media; ensure a positive health center image within the community and among external constituencies via marketing, social media, personal influence, and public presentations.

Quality Assurance and Improvement

• Ensure continuous improvement in patient care and organizational processes.
• Oversee the development and implementation of quality assurance programs to measure and improve patient outcomes using proven techniques (measurement, PDSA cycles, benchmarking, etc.) to successfully foster continual improvement in operations and care delivery.
• Promote integrated models of care (medical, dental, behavioral health).

Human Resources Management & Teamwork

• Recruit, develop, and retain high-performing leadership and clinical teams.
• Ensure the center is staffed with qualified professionals and support ongoing education and professional development.
• Foster a collaborative, inclusive, and mission-aligned organizational culture with a sense of genuine teamwork and common purpose. 

Health Information Technology (HIT)

• Ensure appropriate use of EHRs, PMSs, and advanced HIT applications to optimize quality of care, center operations, and reimbursement.
• Ensure selection of appropriate HIT/EHR vendors based on specific organizational needs.
• Guide staff in successfully addressing operational issues regarding the EHR system, including use of appropriate cybersecurity measures to continuously safeguard PHI.

Legal & Ethical Issues

• Lead through personal integrity, respect for all, and clear commitment to excellence.
• Demonstrate commitment to the highest standards of ethical responsibility.
• Ensure successful Risk Management awareness and action.

Resilience & Joy in Work

• Successfully undertake and navigate change as a leader.
• Provide support for health center staff as the center adopts new initiatives and addresses new care models.
• Successfully promote true joy in work, both personally and for the health center staff.

Systems Orientation

• Employ both “big picture” and detailed “system thinking” when analyzing issues and making decisions.
• Work collaboratively with staff and Board to generate, implement, and maintain a Strategic Plan based in consensus Mission/Vision/Values and including related and aligned goals/objectives. 

Respect

• Consistently demonstrate unconditional respect for all staff, Board members, patients, families, and community residents.

About the Area:

Port Angeles is a hidden gem of the Pacific Northwest. Located on the north shore of the Olympic Peninsula, the city is surrounded by spectacular views of both the Olympic Mountains and the Strait of Juan de Fuca, with Vancouver Island visible across the water. Just minutes from town, Olympic National Park offers glaciers, alpine lakes, old-growth rainforests, and over 600 miles of trails, while the Olympic Discovery Trail provides a scenic, paved route for cycling, running, and walking along the coast.

Port Angeles combines natural beauty with a vibrant community spirit. Its historic downtown is seeing a resurgence, with local restaurants, craft breweries, coffee shops, art galleries, and boutique stores drawing both residents and visitors. Annual community events including the Dungeness Crab Festival, the Juan de Fuca Festival of the Arts, and weekly farmers markets add to the lively, small-town atmosphere.

For professionals and families, Port Angeles provides excellent schools, Peninsula College campus, and a supportive community network. Healthcare, education, public service, and tourism are strong sectors in the local economy and the city is investing in revitalizing its downtown and waterfront, creating opportunities for growth and innovation.

Unlike much of western Washington, Port Angeles benefits from the “rain shadow” of the Olympic Mountains, resulting in a surprisingly mild, relatively dry climate. With four distinct but gentle seasons, residents enjoy more sunny days than neighboring coastal towns.

Located just 20 minutes east of Port Angeles, Sequim, WA offers a balance of charm and amenities, with a walkable main street, local farms and wineries, golf courses, and access to the Dungeness Spit, an extraordinary natural area ideal for hiking, birdwatching, and coastal views. Families and professionals are drawn to Sequim’s safe neighborhoods, strong schools, and diverse housing options, ranging from in-town residences to properties with sweeping mountain or waterfront vistas, all while remaining closely connected to the broader career and cultural opportunities of Port Angeles and the Olympic Peninsula. 

Next Steps:

For a comprehensive job description and to apply for the position, please click here.

If you or someone you know meets the qualifications for this pivotal role, I would be happy to arrange a discussion. Thank you for your consideration.

Lisa Coyne, Principal

Morgan Consulting Resources, Inc.

lisa@morganconsulting.com

Qualifications

Education

• A Master’s degree in Healthcare Administration, Public Health, Business Administration, or a related field or equivalent work experience is required.

Experience

• At least 7-10 years of experience in management is required, with a strong preference for the majority of those years in a healthcare setting.
• Experience serving in a senior-level leadership role in a community health organization or FQHC is strongly preferred.
• Significant experience in an FQHC or similar community-based healthcare organization is preferred, including experience with operations, regulatory compliance, and funding streams.
• Demonstrated leadership and management experience with a proven track record in strategic planning, financial management, human resources management, and organizational growth is necessary.
• Demonstrated success in leading change initiatives and navigating complex, fast-paced environments with multiple priorities and objectives.
• Established track record of building and sustaining strategic, collaborative relationships with funders and community partners.

Skills and Abilities

• Strong leadership and interpersonal communication skills.
• In-depth knowledge of healthcare systems, including primary care, public health, and federal programs for underserved populations.
• Proven ability to manage budgets, grants, and financial reporting.
• Ability to build relationships with diverse stakeholders and engage in advocacy and community outreach.
• Familiarity with healthcare quality improvement programs and performance measurement.
• Strong financial, operational, and change management skills.
• Demonstrated commitment to health equity and culturally competent care.
• Ability to ensure a positive, collaborative, and fear-free organizational culture.
• Ability to create strong relationships based on unconditional respect for others.
• Ability to inspire and motivate others.