Durham, North Carolina
United States - Nationwide
Illinois
Springfield, Massachusetts
Keene, New Hampshire
United States - Nationwide
St. Louis, Missouri
Port Huron, Michigan
San Diego, California
Posted: 06-May-26
Location: Durham, North Carolina
Internal Number: 269577
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
This position offers a relocation assistance package for eligible new hires
Executive Summary
Duke University Health System (DUHS) is seeking a highly organized, proactive, and strategic Program Manager to support the Office of the Chief Executive Officer. This role serves as a key operational partner to the CEO and Chief of Staff, helping to translate priorities into action, drive coordination across initiatives, and ensure the effective day-to-day functioning of the CEO?s office.
This position balances strategic coordination, project execution, and executive operations. The Program Manager plays a critical role in managing competing priorities, enabling leadership effectiveness, and ensuring alignment across stakeholders. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced, high-visibility environment.
Important Application Instruction: Please submit both a resume and a cover letter.
Logistics & Schedule
Location: Duke Hospital (Duke South), Durham, North Carolina
Work Schedule: Standard Business Hours (Onsite)
Key Responsibilities
Executive Office Operations
Ambassadorship: Act as the CEO?s ambassador, embodying DUHS values of teamwork, integrity, diversity, excellence, and safety.
Professionalism: Treat all team members and external constituents with unwavering respect and professionalism.
Innovation: Demonstrate the courage to challenge the norm, question direction, and recommend innovative solutions.
Confidentiality: Handle sensitive business and confidential information with extreme discretion, tact, and diplomacy.
Calendar Management: Manage and optimize the CEO?s complex calendar, ensuring time is aligned with strategic priorities and key relationships.
Communication Triage: Triage incoming communication to the CEO and ensure appropriate follow-up occurs within the CEO?s office.
Travel & Expenses: Coordinate travel logistics, accommodations, and detailed itineraries; manage executive expense reports, invoices, and purchases via Concur.
Event Planning: Lead the planning of internal events, off-site meetings, and conference travel for small and large executive groups, including the DUHS Board of Directors.
Liaison Duties: Navigate company resources and build relationships across various departments to collect information and respond to requests on behalf of the CEO.
Suite Management: Partner with executive suite teams to ensure seamless daily operations, conference room management, and supply inventory.
Meeting Support & Materials Development
Structure: Prepare meeting agendas, pre-read materials, and follow-ups to ensure outcomes are tracked and well-structured.
Content Creation: Develop high-quality PowerPoint decks and Excel-based trackers/models, ensuring accuracy and clarity for office projects.
Project Management: Develop and maintain project plans, trackers, and dashboards to provide visibility into priorities and deadlines.
Information Synthesis: Gather, organize, and synthesize information from across the organization into clear, usable formats and data sets.
Documentation: Support the drafting of internal documents and memos under the direction of the Chief of Staff.
Board of Directors Logistics & Coordination
Meeting Coordination: Manage logistics for Board of Directors and committee meetings, including scheduling, room setup, and technology support.
Materials Distribution: Partner with the DUHS Board Secretary to ensure timely preparation and delivery of board materials.
Cycle Tracking: Track board calendars, key milestones, and annual cycles (e.g., meetings, retreats, and committee cadence).
On-site Execution: Support on-site execution of board meetings, including day-of coordination and issue resolution.
Member Support: Coordinate board member travel and accommodations, ensuring a high-quality, "white-glove" experience through proactive planning and a service-first mindset.
Required Qualifications
Education
Work requires a business/office management background generally equivalent to a Bachelor?s degree in a business or secretarial related field.
Experience
Knowledge generally acquired through ten (10) years of executive administrative support experience of increasing variety and/or complexity.
OR an equivalent combination of relevant education and experience.
Knowledge, Skills, and Abilities
Organizational Knowledge: Deep understanding of healthcare organization operations, procedures, and personnel.
Discretion: Proven ability and temperament to work with highly sensitive and confidential information.
Interpersonal Skills: Proficiency in business vocabulary to effectively represent the executive and the company to external parties.
High-Pressure Decision Making: Exceptional attention to detail and the ability to make sound decisions in high-pressure situations.
Time Management: Advanced skills to plan, manage, and coordinate complex executive activities and major functions.
Technical Proficiency: Preferred proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Teams), virtual meeting platforms (Zoom), Concur expense management, and SAP.
Distinguishing Characteristics of this Level
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.